The New Page Looks Exactly Like Yahoo!
We received more feedback on this topic than any other since we launched the Beta test. So we're glad to have an opportunity to address the issue, and to share the history and thought process that led us to the first Beta design. When we're done, you may still not agree with the approach, and that's OK. But most importantly, you will understand how we got here.
So how did we arrive at the new Beta design? We started designing the new AOL.com over a year ago. We spent months in the concept phase, conducting focus group and lab tests to create the next generation AOL.com homepage design. We looked at data, studied our competition and talked to users. We produced numerous home page concepts, at least three or four of which were radically different, both from a design and feature perspective, from other home pages (ours, Yahoo!, MSN etc.).
What we realized going through this exercise, however, was that there are a number of standards and "best practices" that have emerged in how good home pages are designed. Looking back at what we had done in previous home page designs and what Yahoo!, MSN and other leading sites had done over the last several years, it became clear that we had been borrowing good ideas from each other for many years. In fact, many of the elements of our new home page that might remind you of Yahoo!, like the "channel strip" with its colorful icons, are in fact elements that we have used successfully on our homepages for years.
That said, Yahoo! is a Web site that a vast number of people use on a regular basis, and they built a great site. Of course we've looked at what they've done and tried to learn from it to make our product better. In some ways you can look at the AOL.com Beta design that you see today as a competitive benchmarking exercise against Yahoo! (all good companies do this). We've been testing it out with a small group of our users (you), and we've learned which elements work and which don't. The important takeaway, however, is that this design was and is a starting point for us. We are making changes to the experience and introducing new features based on your feedback. And you will see these changes roll out in the coming weeks.
So, will there still be similarities with Yahoo! after the beta test is over? Absolutely! There will also be similarities with MSN. All home pages must deliver a basic set of features and functionality (e-mail, search, news, Weather, navigation) to meet users' needs and expectations, and we all learn from each other in how we best deliver these. As the home page space continues to mature, design standards have and will continue to emerge that we will all adopt: left hand navigation, ad banner sizes, search treatment and placement etc. So standardization of fundamental page elements is not a bad thing (much like you have certain basic expectations of how a Web e-mail or instant messaging application will be laid out).
But having said this, we do spend our days in the office working on ways to truly differentiate the new AOL.com in areas that matter the most to you:
- Making the home page faster: We know you don't like to wait (neither do we).
- Ease of use
- Highlighting the great content you care about
- Useful functionality: We want to make AOL.com a place where you can get things done and not just find things.
- Personalization
- Local functionality like Events, Traffic, Gas Prices and more
We will continue to work on ways we can make the AOL.com home page better in all of these areas, and we look to you for feedback and ideas on how we can do that.
Reader Comments (Page 3 of 13)
41. I like it...I like it...I really, really like it!!!
Posted at 10:00PM on Jun 27th 2007 by PammyD
42. I'm seeing that others are having problems with their computers freezing. My problem with is AIM. Every night I get knocked off about 3-4 am. Now tonight, I can't even get in to AIM. I can get as far is "loading buddy list" and it freezes, HELP!!!!!!!!!!!
Posted at 5:04AM on Jun 28th 2007 by shooshoo56
43. It now takes lots of time to boot up, first comes the Beta dial up which we can't use. Then after some time up pops the icon that if you can't get beta hit the here icon and it reverts to the older mail. we can then get our mail.
should be a bypass method right at the start.
pain in the bhind
Posted at 11:13AM on Jun 28th 2007 by rajcham
44. The new setup is too, too, slow. I don't have time to sit and wait to get from one page to the other. I know change is good, but never make a customer wait. Either go back to the way it was, or speed things up ASAP. This is not good business. There are too many other carriers that are more than willing to accomodate.
Posted at 11:53AM on Jun 28th 2007 by ejanecat
45. The page is cluttered, too pale and has lines and little box like sections. Ugly color as well. We over 50 folks like to be able to actually see what we are reading AND sometimes, less can be more as far as information goes. I have NO intention of trying to peer at tiny little lines of information, I would however be more than happy to click a link to find things in which I am interested.
Posted at 12:56PM on Jun 28th 2007 by Chrysaiiss
46. I do not like having to go to another page to put my screen name and password in to get email.
Posted at 2:23PM on Jun 28th 2007 by loriharmonathome
47. The format you are currently working on is fine and easy to use. However, the extremely basic mail system that I am forced to use by you here on my wireless IE system really, really stinks. I'm a paying customer of AOL as well and I'll tell you right now that if you switch to this very poor mail system on that side of the house I'm one of many that will no longer be a paying AOL customer and will be out of here for good......
Posted at 2:51PM on Jun 28th 2007 by Terravian
48. i am not blind thsi is too big and i have to move the page from side to side i like the old one better
Posted at 12:28AM on Jun 29th 2007 by ostreetqueen
49. I LIKE THE NEW HOME PAGE.IS GREAT.NICE JOB GUYS.
Posted at 7:00AM on Jun 29th 2007 by herbert w stone
50. I like it, I like it.
Posted at 9:03AM on Jun 29th 2007 by gary hugunin
51. I too cannot understand the time it now takes to load an to read email! Sometimes I dont even get to read the message because the "load" time is so long and I have to come back to try later. And since once you click on a message, it immediately gets marked as read, I have to go back to the old mail later and try. Getting a bit annoying. I hope this is a priority on your list to improve.
Posted at 9:13AM on Jun 29th 2007 by phyl
52. Being different should not be a goal. The goal should be to be the best that you can be.
During this past week something has happened to my aim mail. Problems exist on two different computers that are not networked, one is on Time/Warner cable and the other on AT&T DSL. The tool bar at the top of an open email either is extremely slow or doen't work at all. An example is the delete button woun't allow me to delete an open message, however once I close it I can delete it from the inbox. I use my email in my work and really don't want to change anything. Please help me. Thanks
Posted at 11:37AM on Jun 29th 2007 by mramorlaw
53. I like the other one better. This one does have a nice layout, but the email page is complicated, I like the old email page better.
Posted at 3:52PM on Jun 29th 2007 by bellacruella525
54. With AOL Beta, I cannot get my mail from remote locations. Message "An error occurred while retrieving your messages. Try Again." Also, cannot access my address book. Message "Error loading address book." At home, I can get my mail, but my home aol software is a very old version 7.0
Posted at 5:54PM on Jun 29th 2007 by mcminvt
55. This kinda looks like Yahoo, but it is a definite improvement in the home page. Much better !
Posted at 11:29PM on Jun 29th 2007 by Tbx350
56. Just stop it already - every time I turn around you guys are screwing with the screens - - I'm getting really tired of looking for the links that you have deciced to now hide 3 layers down. Can't you just make a screen & leave it alone!!!! Go ahead & keep making new ones for your ADD folks but keep 1 accessable for the rest of us who actually have an attention span longer than 2 minutes! Sheesh!
Posted at 3:38AM on Jun 30th 2007 by LJ
57. I hate the new changes. Too busy of page and the email is a nightmare to use. I've been a AOL member almost 10 years and I'm thinking of changing. You can't all ways tell when you mail is sent. Since you change the page set up every thing runs slow or I have to send mail two or three times before it get sent. I have to spend twice as much time trying to either get my mail or send it than I did in the past. I am really unhappy with the changes. It wasn't broken and I didn't want it fixed. Claudia
Posted at 12:20PM on Jun 30th 2007 by claudia Butler
58. yes this is great- reader-friendly!! It's a Keeper
Posted at 2:49PM on Jun 30th 2007 by christine
59. You never ask for our password! What is the story here? Anyway. I don't like the new old set up at all. All this has been tried before. I have been with AOL a long time and remember when you could change the color of you screen with AOL way back when.
I don't like the blog format. If I wanted to go to a blog I would have. If I want Google I go there, If I wanted Yahoo I can go there also. I just don't understand why you feel the need to be like someone else when you really were doing OK on your own.
Every time you make a change you loose more people. You do this to keep someone working? Fire them.
hap
Posted at 5:06PM on Jun 30th 2007 by hap
60. The new AOL looks like the Yahoo. After opening 3-4 email the site lockup and will not respond. I have to close it and start over. I do not like the window opening up in the same location. i do not like this at all. I pay 10.00 a month for what??? I could change to yahoo for free.
Posted at 6:58PM on Jun 30th 2007 by neoncitycycle