The New Page Looks Exactly Like Yahoo!
We received more feedback on this topic than any other since we launched the Beta test. So we're glad to have an opportunity to address the issue, and to share the history and thought process that led us to the first Beta design. When we're done, you may still not agree with the approach, and that's OK. But most importantly, you will understand how we got here.
So how did we arrive at the new Beta design? We started designing the new AOL.com over a year ago. We spent months in the concept phase, conducting focus group and lab tests to create the next generation AOL.com homepage design. We looked at data, studied our competition and talked to users. We produced numerous home page concepts, at least three or four of which were radically different, both from a design and feature perspective, from other home pages (ours, Yahoo!, MSN etc.).
What we realized going through this exercise, however, was that there are a number of standards and "best practices" that have emerged in how good home pages are designed. Looking back at what we had done in previous home page designs and what Yahoo!, MSN and other leading sites had done over the last several years, it became clear that we had been borrowing good ideas from each other for many years. In fact, many of the elements of our new home page that might remind you of Yahoo!, like the "channel strip" with its colorful icons, are in fact elements that we have used successfully on our homepages for years.
That said, Yahoo! is a Web site that a vast number of people use on a regular basis, and they built a great site. Of course we've looked at what they've done and tried to learn from it to make our product better. In some ways you can look at the AOL.com Beta design that you see today as a competitive benchmarking exercise against Yahoo! (all good companies do this). We've been testing it out with a small group of our users (you), and we've learned which elements work and which don't. The important takeaway, however, is that this design was and is a starting point for us. We are making changes to the experience and introducing new features based on your feedback. And you will see these changes roll out in the coming weeks.
So, will there still be similarities with Yahoo! after the beta test is over? Absolutely! There will also be similarities with MSN. All home pages must deliver a basic set of features and functionality (e-mail, search, news, Weather, navigation) to meet users' needs and expectations, and we all learn from each other in how we best deliver these. As the home page space continues to mature, design standards have and will continue to emerge that we will all adopt: left hand navigation, ad banner sizes, search treatment and placement etc. So standardization of fundamental page elements is not a bad thing (much like you have certain basic expectations of how a Web e-mail or instant messaging application will be laid out).
But having said this, we do spend our days in the office working on ways to truly differentiate the new AOL.com in areas that matter the most to you:
- Making the home page faster: We know you don't like to wait (neither do we).
- Ease of use
- Highlighting the great content you care about
- Useful functionality: We want to make AOL.com a place where you can get things done and not just find things.
- Personalization
- Local functionality like Events, Traffic, Gas Prices and more
We will continue to work on ways we can make the AOL.com home page better in all of these areas, and we look to you for feedback and ideas on how we can do that.
Reader Comments (Page 7 of 13)
121. good work
Posted at 12:23PM on Jul 31st 2007 by tjruss99
122. THIS NEW VERSION OF AOL IS A DISCRACE!! VERY UNORGANIZED & A REPLICATION OF YAHOO. HEY AOL.....YAHOO IS FREE....WHY STAY WITH AOL? I HAVE BEEN A PROUD AOL CUSTOMER FOR MANY YEARS, THIS IS BY FAR THE WORST!
Posted at 12:23PM on Jul 31st 2007 by Alex
123. This is so SLOOOOOWWWWW compared to earlier iterations. Where's my buddy list? Forget AIM! I am really disappointed that AOL is looking like Everyone Else. I really liked the difference, although some of my "techie" friends used to talk about the "stupidity" of the AOL website. I found it refreshingly easy to use and so did my non-techie friends. A lot of those are leaving. They, too, miss the uniqueness of the earlier AOL browser. So how do I stop paying my roughly $30 per month for what everyone else is getting free? And, what happens to my screen names?? To quote Snoopy, "Bleaah!"
Posted at 12:51PM on Jul 31st 2007 by Tulita
124. The new AOL is inconsequential to an 86 yr old user. Jay Martin Hamilton LTC(Ret),jhamil94242aol.com
Posted at 1:15PM on Jul 31st 2007 by jhamil9424
125. The home page takes to long to load now please stop changing it LEAVE it alone and I have a fast computer.
Posted at 1:28PM on Jul 31st 2007 by krpphoto1
126. The new page looks great, but could you please make it possible to stop the search bar from taking focus. It makes it hard to type in the address bar until the page fully loads.
Posted at 2:54PM on Jul 31st 2007 by philips272
127. Hey, what happened to the audio search feature? Can't find it after looking nearly everywhere!
Posted at 4:46PM on Jul 31st 2007 by Mark Smith
128. I CAN ONLY GET HEADLINES, WHERE I CLICK ON HEADLINE ALL I GET IS A BLANK SCREEN. WHATS UP? MY COMP. IS SLOWER. JOHN
Posted at 5:26PM on Jul 31st 2007 by JOHN
129. I don't really understand the POINT to changing the homepage other than to irritate me when I can't find anything that I'm used to. The features are all the same it just wasted more time of my life looking for them. and btw, it DOES look exactly like Yahoo, which also is more realible these days. I don't know what ad person for Aol thought this one up, but it's pointless caca! I hate it.
Posted at 5:35PM on Jul 31st 2007 by spiactor
130. I wasn't having any trouble opening email attachments until you updated the AOL system today and now I am unable to receive attachments.
I am on free email service and unable to talk to your tech support.
Please help!
Posted at 5:58PM on Jul 31st 2007 by Marshab170
131. I don't like anything about it! It is too big! You should go back to the old version; or at least something more lije it.
Posted at 6:02PM on Jul 31st 2007 by MryJDW4444
132. I have the AOL software installed on my PC. I am a FREE subscriber, which means I do not pay to use their software. Since I signed up for the free service, AOL no longer lets me remove an old screen name. It would be nice if they would allow this in the near future. I am considering changing to gmail because of this.
Posted at 6:07PM on Jul 31st 2007 by jbauman807
133. I LOVE THE NEW LOOK BUT CAN NOT MAKE IT MY HOMEPAGE''
HELP
Posted at 6:14PM on Jul 31st 2007 by PAULIEK01
134. When I open up one of the aol news items..it spins around from 1-9 and keeps spinning..why can't it go to 10 and open up the article?
Posted at 6:24PM on Jul 31st 2007 by nina brandt
135. it looks like u stole yahoo's front page. are you that desparate?
Posted at 6:47PM on Jul 31st 2007 by shalanabethana1
136. Why not just put the ! after AOL! The similiarites to Yahoo are just incredible.
Posted at 7:15PM on Jul 31st 2007 by Nan Mathis
137. I agree with most of the other posters regarding the new home page and e-mail. When I try to download an attachment from an e-mail my "hour glass" comes up, and I have to crtl, alt, del to get out of the situation. The fonts are too small, and AOL has been SLOW SLOW SLOW ever since your last changes.
I also do not like the fact that you eliminated the "post thought" section, and do not like the new way to make comments. Everytime we get used to your terrible changes, you change everything again- for the worse. How long is it going to take you to realize you are hurting your business, instead of helping it. LISTEN TO THE CUSTOMERS, NOT A BUNCH OF NERDS SITTING THERE GETTING PAID TO MAKE CHANGES WE DO NOT WANT.
Why do you keep changing things for the worse? Most of the people here seem to have the same idea, so I cannot believe your story that you did all of this according to customer's comments and feedback.
Posted at 7:19PM on Jul 31st 2007 by K in Virginia
138. I agree about the color choices. Don't you have any darker colors? I feel like AOL has gone gay or designed to be viewed by women. How about some more choices?
Posted at 7:50PM on Jul 31st 2007 by drewanddonnaa
139. AOL still loads very slow and awkward, even on broadband, and disrupts my computer. The advertisments hang things up; and some ads (like match.com) are offensive and almost pornographic. Very disappointing that you copy Yahoo's look; you'd think AOL would have some original thinkers. But that's why I'm getting away from AOL more and more after 9 years' loyalty; you do not care...
Posted at 7:59PM on Jul 31st 2007 by Bruce Williams
140. What a pain. Links never seem to go where they should anymore. Even the link to "Tell Us What You Think" doesn't take you to what you expect when you click on it. I expected a feedback form. I got a blog. But every day it seems I click on at least one link and it either goes nowhere, I get a totally blank page or it goes to a page which, if relevant at all, does not refer to the "headline" I clicked on. In the past, I have tended to use the homepage links a great deal. The results are so sporadic and unreliable now that I find I am less likely to use them. Why bother? And is there a place to report the problems? If there is, it is not one that is EASY to find and use.
Posted at 8:19PM on Jul 31st 2007 by gj