Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 1 of 21)
1. Not yet ready for Prime Time needs some work and some additions.
Posted at 6:38AM on Jul 2nd 2007 by cwcwtwjw
2. no comments just need to go to my Email
Posted at 12:46PM on Jul 2nd 2007 by botaniy
3. Thank you for removing those annoying animated ads from the top of the e-mail window and putting them on the side where you can at least hide them by moving the window over. I find them most distracting and irritating. The static ads are fine. It's the animated ones that really get under my skin.
If there is any way to eliminate them completely, please let me know.
Posted at 2:28PM on Jul 2nd 2007 by ldallamura
4. This is why AOL is still the best service worldwide ! AOL keeps improving all the time. Thank you AOL TEAM. I have been using AOL since the very beginning back in 1990. So much gained....Looking forward ob the furture of AOL.!
Posted at 3:19PM on Jul 2nd 2007 by Bradford A Bolinder
5. This is why AOL is still the best service worldwide! Thank You AOL Team. I've been using AOL since the very beginning and have tried other services but nothing is as good as AOL and how easiy it is to use and all the features there are to offer everyone . Geat layout also. Keep it up!!!!!!!!
Posted at 3:37PM on Jul 2nd 2007 by Bradford A Bolinder
6. I use cell phone SonyEricsson k310 and Opera Mini 3.1 browser,and i have full mobile access to web mail page's like gmail,yahoo and hotmail.But I have not access to the aol web and wap mail page's.Why? Opera mini is most popular browser for cell phones.thanks
Posted at 5:16PM on Jul 2nd 2007 by odisej79
7. I am disappointed that everytime I try to reply to mail, or send my reply, the site shuts down. What's up with that?
Posted at 8:44PM on Jul 2nd 2007 by Rebecca
8. Why is AOL shutting down when I try to send messages?
Posted at 8:45PM on Jul 2nd 2007 by Rebecca
9. I am ok with the new layout, but I hate all the new pop ups since you switched. Pam
Posted at 9:18PM on Jul 2nd 2007 by Pam Chinander
10. The page is too "busy". I can't even see where to login.
I only want to do login and read my mail. This has too much junk on it.
Posted at 10:12PM on Jul 2nd 2007 by edipros
11. Since you have changed your format I can't get on to collect my mail. VERY UPSETTING---Please help
Posted at 9:13AM on Jul 3rd 2007 by susan whalen
12. So I already have issues with AOl chugging along, freezing, and now I can't even check my mail away from home! so the purpose of this whole thing is to what end? I guess I switch my email address to anything but AOL.
Posted at 11:14AM on Jul 3rd 2007 by annalbalk
13. Last 2 weeks every time I try to send or reply to emails I get a message that states Internet Explorer is experiencing problem & will shut down. I will expect immediate resolution & my account credited accordingly. I hate ALL the POP-UPS!!!!
Not pleased with your service @ all.
Posted at 2:21PM on Jul 3rd 2007 by Brenda Jones
14. I don't know what happened to your service. I have FREE aol.com e-mail. I have called for help and cannot understand the people that work for you. I cannot get into my e-mail and I can't find my address . What in God's world did you do that won't let me get to my e-mail. PLEASE get back to me and help me get off your site with all my addresses. I have never been so confused in my life. I just bought a new computer and I can't even use it. You won't talk to me unless I sign up for free aol.........does that make sence....What am I going to do.......You are going to e-mail me when someone replies to this comment, how in GOD'S world will I know that when you won't let me in. I call your support last night and wasted 2 hr because I could not understand your rep. PLEASE help me.............I don't know what to do. I HATE your new system.........
Posted at 2:39PM on Jul 3rd 2007 by cb073165
15. Big improvement, I'm using a fast computer and have a service provider that gives me better than T1 download rates so anything you do that puts content in front of me FAST is good. I also use the new Netscape as a home page on another browser and have to admit the my.Netscape page has really impressed me so the ability to customize the home page wit RSS feeds is a big plus.
Posted at 4:25PM on Jul 3rd 2007 by les
16. New layout is fine but causing e-mail to be blocked, must wait for a screen which directs one to use the old version. If I could stop this new selection from showing, that would be great. It would be useful to allow users to stay on the old version until you get it right. Must wait at least 30 seconds to 2 minutes to let me use old version for viewing mail. That is a terrible way to have customer try the service.
Posted at 4:27PM on Jul 3rd 2007 by Artjune21
17. Still no mail forwarding function. It's the 21st century.
Posted at 4:28PM on Jul 3rd 2007 by Greg DeClemente
18. just looked at the new version of your page....looks like yahoo. I like aol...don't like yahoo. Please don't get it too clattered. Too much of good things....is never any good. Whatever you d..is fine by me. i choose Aol.com a long time ago. I'll just have to keep up. All these pop up messeges from so far is not bothering me...eventually, you all are going to make it work smoothly. Thank you for the aimpage.com and the convenient button. Now it is easier to just tell those nosy characters on the poker tables where to find me/profile anyway..save the bothering while playing. Thank you, thank you.
Posted at 6:38PM on Jul 3rd 2007 by Ning Rowley
19. Your service is at a new low. Can't read mail unless I go to the old one. Can't see the whole page, and the icon at the bottom that reads "AOL today" is blocking the page also making it difficult to read! Most importantly, I can't open the mail two out of three times! I'm about ready to give this up! This started happening when I opted for the "free AOL." It sucks.
Posted at 8:34PM on Jul 3rd 2007 by AOWilkins
20. 7/4/07
I think I commented yesterday, but maybe it didn't get through. I like the new look and it is easier navigating
the Home Page. AOL is always thinking of new and exciting
ways to make using the Computer technologically friendly,
I truly appreciate it. As a senior citizen living in a
time where something new permeates the scene second by second
I stick with the familiar, that's why I will never switch
to another server. I may leave temporarily, as I have done,
but I will never switch!!
Thanks AOL
jnsprngslvr
Posted at 7:45AM on Jul 4th 2007 by Jean Bradford