Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 2 of 21)
21. I looked around quickly. I like the bigger buttons and not having to look around alot for what I need. I never liked the Key Word concept.
The easier the better. Straight forward, simple and easy to see(not all clutered up). For most of us our lives are clutered up enough without making things harder for us at home.
I must agree...I don't like all the pop-ups! If I want to see something I will click on it or not. I don't want it popping up in my face everytime I go over it. Thats anoying!
Posted at 11:48AM on Jul 4th 2007 by akcraver
22. I like it never had a prblem with this page yet
Posted at 2:30PM on Jul 4th 2007 by Amy
23. My box at home will soon be replaced, but I'm having compatibility issues with the 9.0 version of AOL (C++ errors). Only way I can access AOL now is through the web, which means many features are lost. Any ideas how to cope until the new pc is up and running?
Posted at 4:10PM on Jul 4th 2007 by Aouregon
24. I've been experiencing problems with opening my email on certain computers with the new aol mail beta program. On some computers it works fine but on others it won't let me open any mail or perform certain tasks.
Posted at 12:10AM on Jul 5th 2007 by jbirdman13
25. This new version is not workng. I can't get into my email. I keep getting the following message on aol.com and aol.ca
Error Code: C0FE180D
Report ID: 30030-webmail-20070628-215808
This is extremely frustrating!! I need my email!
Posted at 6:36AM on Jul 5th 2007 by michellecm
26. I really do not like the new set up. Especially when trying to get email. First there is the pop-up window to getting the mail that I have to close (I guess this is to feature someones advertisement), second, it doesn't allow me to treat email separately without having too many steps to get there. I like the blue color before and the way it was, I think it was easier to navigate. I prefer aol as my homepage it just has some challenges--that is all.
Thanks
SOG
Posted at 11:52AM on Jul 5th 2007 by Sog3717
27. currently i'm still paying for this service, which used to be a decent one. now it sucks.i can't read more than 1 email before it shuts down, then i have to sign in again to read 1 more, then surprise, it shuts down again. you have got to be kidding me.and the whole format blows, i actually have to read a message i probably would have deleted anyway because the synopsis is impossible to fathom unless you read the whole thing.needless to say i'm not a happy camper.
Posted at 12:48PM on Jul 5th 2007 by freeradicals34
28. this stinks go back to the old way
Posted at 1:34PM on Jul 5th 2007 by wildweels
29. Unfortunately... the "New AOl" hasn't worked for me so far!
It takes longer to do everything now, and I dont like tabs in front of things I am trying to read or get to. I liked the old AOL so much better. It was simple, user's friendly, a much better set up, faster, and totally uncluttered!
Posted at 2:06PM on Jul 5th 2007 by Rosemarie T
30. As a subscriber to AOL ever since the days when they gave out new AOL t-shirts to every new subscriber, I can honestly say that I have suffered through all of AOL's the changes and additions in their attempts to make it easier to use or more user friendly. Unfortunately, most of these changes have made using AOL more difficult and confusing. I know they mean well, but why not try usability studies on a select number of users before unloading it on all of us? Please, how can we convince AOL that if it's not broke, they shouldn't keep trying to fix it? Today, AOL is still the best service available -- but a couple of others are catching up and may soon be passing -- and they charge less.
Posted at 2:45PM on Jul 5th 2007 by pricebj
31. As nice as the home page looks it is totally irrelevant to me if I cannot get to my mail. I can get the information seen on the home page at other sites. I've been an AOL member since 1995. I need my mail puulleeezzzzzeee.
Posted at 2:56PM on Jul 5th 2007 by LSterling
32. Why can't AOL stop with all these new pages.I had to go back to 8.0 because 9.0 VR did not remeber my cookies.Sometimes ot remebered & then while I am actually working I see I lost my cookies to all mt sites.What is up AOL you try to bring so many new features but there are still bugs with older versions.
Posted at 3:03PM on Jul 5th 2007 by Stevo46
33. What happened to my AOL home page??? I hate this jump thing. There is no weather or finance news. Fix it!
Joanne
Posted at 3:06PM on Jul 5th 2007 by joanne
34. I DO NOT IT AT ALL. PLUS IT'S TOOSLOW IN GETTING EMAIL
LARRY
Posted at 3:20PM on Jul 5th 2007 by LARRYINMYSTIC
35. what is wrong with the folks at AOL? this new email mess is a joke, it is super slow, keeps popping up their stupid "news" which we don't want to see or read, keeps generating errors, and is like a childs cartoon page now. please bring back good old normal email, at least as an option for those of us who have a brain and don't need this "overly simple" cartoon presentation with all the cutesy animations and popups and CRAP. no wonder so many people hate AOL and are moving to other service providers.
Posted at 3:45PM on Jul 5th 2007 by bob
36. Leave it alone! Every other week it looks different! I just learned how to navigate throught the last one.
Posted at 4:09PM on Jul 5th 2007 by appgrads
37. I can't get my mail!!!!!! I am having the same problem as many others. I delayed going to the "new AOL" and I'm sorry I eventually did it. I've been a very long term user, but I'm looking elsewhere now. Is there any way I can get rid of the new version and go back to what was working? I mostly use e-mail so all the other bells and whistles are pointless if I can't get my mail.
Please reply.
Posted at 4:40PM on Jul 5th 2007 by cspeakman3
38. Please help me! I can't send any emails because I'm unable to type addresses into the
field boxes - or add contacts! I've been using AOL Web Mail forever and have a fast DSL
connection! My hands are tied. Help!
Posted at 4:52PM on Jul 5th 2007 by classek
39. So you've decided you want to look like Yahoo? How sweet.
Posted at 5:27PM on Jul 5th 2007 by desterata
40. I like the newer aol.com look. Modern.
Tom
Posted at 5:52PM on Jul 5th 2007 by Tom