Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 20 of 21)
381. Apparently you've stopped supporting AOL Communicator. I loved that mail client and it is what has kept me happy with AOL for a number of years. Now, not happy and have developed alteratives. You should consider bringing it back so we don't have to mess with AOL webmail or whatever it is.
Posted at 6:05PM on Aug 25th 2007 by Jason Mundstuk
382. Finally, I am using Thunderbird to bypass the web mail lays and it works well...incoming. I have not figured out how to get AOL to accept outgoing messages, so I am using gmail for outgoing. YOu see where this is heading, right?
Posted at 6:06PM on Aug 25th 2007 by Jason Mundstuk
383. I am so tired of AOL and how slow it is I unfortunatly have to use a dial up service for our rural business. I try to e mail my brides and half the time I can't get the rply button to work , if I try ti get mail t just spins with a blank screen. Who ever did the design for this new AOL with its cutesy tootsey face and shapes ought ot get alife.....the new AOL stinks...it so slow....I wish I could go to another server anyone have any suggestions.
Posted at 9:36PM on Aug 25th 2007 by Marie Mitchell
384. At this time in the open ride aol I can not get into my e-mail almost everytime. When I try to sign on the passwaord that is shown is twice as long as my true password. Now how does the system do that with a password? I am about ready to dump the open ride program. However I do like this format.
Posted at 10:49PM on Aug 25th 2007 by bake14u
385. if I cannot log on to my mail why do I need the [[[[improved]]]]]aol
Posted at 2:01PM on Aug 26th 2007 by Margaret
386. aol stinks each time you change format it has problems, do you have anything to do with fema?or are you outsourcing to other countries to save money? did you even think this through before you change things that are working well?
Posted at 2:04PM on Aug 26th 2007 by Margaret
387. Way too slow. Contact list a pain now. Much easier before. Nothing in getting to your email and loading anything is fast enough. I said it before, and I'll say it again, WHY CORRECT WHAT WAS WORKING JUST FINE? Your new AOL Beta system is horrible in all aspects.
Posted at 12:41PM on Aug 27th 2007 by joan
388.
All of a sudden I have a new e-mail page design. It is too
wide and I can not view all my messages at once. When I try
to forward a message to my friends their e-mail address does
not pop up when I enter the first letter of their address. I
definitely do not like it. Please change it back to what it
was...PLEASE!
Posted at 3:34PM on Aug 27th 2007 by napiersc
389. Man, this new e-mail...I don't need all this stuff. Can't I just have an option to set the old version as my DEFAULT? Yahoo did the same thing and I use the old version. It worked and continues to work fine for simple purposes.
Your new e-mail is sooooo slow. I have a new computer. It's not the computer or my connection because the experience is the same no matter where I log in.
I hate over-designed, complicated things. Why can't I have an e-mail client that allows to me to read, write and send? That's all I need! I don't need the latest nuclear aircraft carrier and I don't need the news and all your other content hooks intruding.
Posted at 4:20PM on Aug 27th 2007 by yankeebawl
390. When accessing AOL from my work I can't even read my e-mail! The initial page that comes up has a bunch of crap all over it and I can't enlarge the box once I click on m y e-mail to read it. All I want is what I have when i open it at home. I HATE this new look and it sucks! I need to be ab le to access my e-mail at work as I have no time in the eveni9ng to get to it. That's why I currentluy have over 60 some e-mails. PLEASE CHANGE!!!!!
Aggravated,
Patty Herrick
Posted at 8:59PM on Aug 28th 2007 by Pherrick1130
391. I hate it, I'm ready to jump ship and I've been an AOL customer for many, many years. When I go to check my email, my system shuts down and has to reboot, very annoying! I have a new Dell computer but when I go to sign onto AOL it takes forever to sign on, so frustrating. That spyware and the other annoying features are just slowing down the computer's response....it's HORRIBLE!
Posted at 10:03PM on Aug 28th 2007 by Brenda
392. Quit changing stuff! Its messing up my email and takes longer than it used to. Fix those gllitches please.
Posted at 11:27PM on Aug 28th 2007 by piratedancelife
393. I suddenly yesterday 8/30/07 cannot access email get nonsense message about needing to activate cookies and java --- tried to adjust both to full on - still no access to email.
This is galling considering I am one of the few stupid paying customers...
Please reply to my working email
happycompguy@yahoo.com
Posted at 11:06AM on Aug 31st 2007 by Ronald Thomas
394. slow
Posted at 4:40PM on Aug 31st 2007 by egananap
395. The new mail format sucks. I can't filter automatically like I can with yahoo or msn. Please come up with a better version of this crappy email.
Posted at 5:27PM on Aug 31st 2007 by flowerchild4182
396. you're at it again!I can't sign in because that hideous large ad with that ugly woman that looks likes she's drenched in sweat is blocking me from doing so!
Posted at 5:55PM on Aug 31st 2007 by brnmmcmah
397. that hideous ad is still blocking me from my impossible to use anyway e-mail page.I Haven't canceled yet like I said I would but cancelation is coming. I'm not doing a new e-mail account with aol. TAKE THAT HIDEOUS AD OFF MY E-MAIL PAGE NOW!!!!!!!
Posted at 9:59PM on Aug 31st 2007 by brnmmcmah
398. I just received notice my email account, has been acquired by aol.com, a hostile takeover, of sorts. No phone number or email address was given to allow me to contact someone to see what has happened. Can you help me?
Posted at 10:17PM on Sep 1st 2007 by John Jackson
399. My email account was just acquired by aol.com in a hostile takeover. Anyone know who I can contact?
Posted at 10:24PM on Sep 1st 2007 by John Jackson
400. I just received notice my email account, has been acquired by aol.com, a hostile takeover, of sorts. No phone number or email address was given to allow me to contact someone to see what has happened. Can you help me?
Posted at 10:43PM on Sep 1st 2007 by John Jackson