Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 4 of 21)
61. like many of the problems listed above when i go to forward or reply to an email my system shuts down. this has got to be fixed i am spending hours on emails and not able to send. WHAT AND WHEN WILL THE RESOLUTION BE???????????????
Posted at 4:05PM on Jul 6th 2007 by bschoonmkr
62. I NEED A RESOLUTION TO THE CONSTANT SHUTTING DOWN OF THE SYSTEM WHEN FORWARDING, REPLYING AND SENDING NEW EMAILS. I CAN'T GO ON LIKE THIS AND WILL NEED TO SWITCH EMAIL CARRIERS IF IT IS NOT FIXED SOON. PLEASE ADVISE WHAT YOU ARE DOING ABOUT THIS PROBLEM THAT SO MANY PEOPLE ARE HAVING.
Posted at 4:08PM on Jul 6th 2007 by bschoonmkr
63. Are you kidding me? this is so patetic you completly stole the look from Yahoo, which shows how empty brain the AOL company it is!!!!
Try to be more original and authentic my friends, dont stole the layout from somebody else!!!
Just being honest
Posted at 4:25PM on Jul 6th 2007 by Carlo
64. I think that this new webpage is great and easy to use and i love it. I have been with aol for about 3 years and i think that it's great because you can read up on the hotest new fabs and styles and read whats going on in the world and you can listen to music or instant message people or even use e-mail. I think it's great and i love it and i think that the new home web page for aol is great!
Posted at 4:27PM on Jul 6th 2007 by Danielle
65. Why is it everytime I try to review anything internet explorer says it can not display this page?!
Posted at 6:58PM on Jul 6th 2007 by Tanash09Aol.com
66. Your web page is very stupid I liked how it looked before
and anyway it is the exact SAME as yahoo and if any of us wanted to use Yahoo dont you think we would be using it already? Also its very very very very very very SLOW!!!!!!!!!!!!!!!
I think AOL shouldnt have to copy anyone. I alwaysed like AOL for being diffrent and for having so many great things so why now change???? The other old home page was better and always will be better! I think that if you dont change the home page soon the you will lose lots of users and trust me I WILL BE ONE OF THEM if things dont get starightened out. the new home page is very RIDICULIOUS! thank you for reading and just please fix the home page ASAP.
Posted at 7:09PM on Jul 6th 2007 by a woman who doesnt mind to speak her mind!
67. Spell check trashes my writings. Entire sentences disappear. AOL drives me nuts--why it cannot be the leader? I think it is too old and the people working for AOL use Gmail. IF they used AOL for their mail, we would not be having these kinds of problems.
Posted at 2:06AM on Jul 7th 2007 by lou
68. 2 hours ago I had about 40 unread messages, now I have ZERO.
Get my mail back to me.
Posted at 3:56AM on Jul 7th 2007 by Lorenzo Boyd
69. The print on your articles is too small. I am going to other sources that use larger fonts. Is there a way to enlarge it that I am missing? BTW --this is a nice, sharp, professional look.
Posted at 7:04AM on Jul 7th 2007 by mdc2836
70. I wish you would stop changing the cover page!!!
Posted at 8:32AM on Jul 7th 2007 by ray norris
71. don't know if this will show up, won't be able to confirm the comment because link will be goign to email I can't access "service unavailable". This has gone on for days now? Why the change and why so much trouble?
Posted at 10:18AM on Jul 7th 2007 by Randall Hartzog
72. Why new AOL.COM is havine the same design like Yahoo.Com?
Is there any "copyright" issues...? It's funny. Why?
Posted at 11:28AM on Jul 7th 2007 by Vjekoslav
73. I hate the aol program i have now. before i could click on the mail and delete on down the list without having to bring up each mail item in order to delete the mail. how can i delete without having to bring up each message?
Posted at 12:59PM on Jul 7th 2007 by Donna Williams
74. I've tried your new format for the last few days; I hate it. I can't get my e-mail. I can't get to the information I want or need with any speed at all.
This is horrible for my business. Please change back to the old format.
Posted at 5:02PM on Jul 7th 2007 by Pamela Kay Hawkins
75. very much improved site.
Posted at 5:28PM on Jul 7th 2007 by lawsonhollow1
76. Been a subscriber since the begining. Have always used AOL because in my opinion it was so user friendly, even during the many changes over the years. HOWEVER, now it hangs up my computers, PC and lap top, takes forever to send email. I may as well still be using dial up. LOLOLOL. With all the changes being made to AOL my computers were becoming slugish and running in slow motion. Someone suggested I uninstall AOL which I did and now they are running great. I am going through the internet to get onto AOL. Too bad because I liked the AOL format.
Posted at 6:40PM on Jul 7th 2007 by leanca
77. Maybe they think apppealing to the young crowd who loves relentless pop-ups and eye-candy is savvy. The News now is just a joke (navigation and format) and my email is ridiculous to access. This is going to be a costly decision for them. I'm finding another ISP right away! This, after 16 years of being a faithful customer. Thanks AOL!
Posted at 7:48PM on Jul 7th 2007 by amhosage
78. Maybe they think apppealing to the young crowd who loves relentless pop-ups and eye-candy is savvy. The News now is just a joke (navigation and format) and my email is ridiculous to access. This is going to be a costly decision for them. I'm finding another ISP right away! This, after 16 years of being a faithful customer. Thanks AOL!
Posted at 7:48PM on Jul 7th 2007 by amhosage
79. What happened????????????????????/
I cannot open my email
Posted at 1:29AM on Jul 8th 2007 by bjddjnwl
80. Speed in opening AOL mail is exceedingly slow (almost as slow as dialup) and I am using a high speed connection. Also some of my friends, especially in Canada, say they do not get emails I send to them, yet there is no "CANNOT DELIVER" emails sent back to me. I have no problem getting emails from them. What's wrong with this picture?
Posted at 4:35AM on Jul 8th 2007 by adam1355