Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 5 of 21)
81. i love change, espacillay when websites change and i like the
new website hope they keep it
Posted at 7:27AM on Jul 8th 2007 by Joe
82. I like the new aolhoo. it is almost as easy as the original yahoo. I just wish you wouldn't keep switching back and forth, your making me dizzy!
Posted at 12:13PM on Jul 8th 2007 by glenn
83. My opinion hasn't changed. AOL is constantly changing, without ever improving anything. The changes only aggrevate, never help. If the people at AOL knew anything about the jobs they are suppose to be doing, they would quit changing things for no purpose other than making a change. AOL needs to fire them and get some competent people in their places.
Posted at 12:31PM on Jul 8th 2007 by larrymariong
84. I'm getting really tired of waking up every morning and finding a "new and improved" AOL layout to navigate before I've had my second cup of coffee.
With this most recent "improvement" I don't like having to close a window before I view my mail.
How about asking customers if they'd like to update to the latest and greatest layout before taking the liberty of changing it without notice or customer input.--you may be surprised at how many people say, "No, thanks."
Posted at 12:40PM on Jul 8th 2007 by MeganMurph
85. I just finished posting saying I don't like the way aol is constantly changing for no reason. After reading some of the other responses, I need to add that my computer is often slow or freezes. I thought that was the result of a virus eventhough I have my security set on the high. I see that other aol users are having the same problem and they seem to think it's aol's system that is causing it. Can't you people clean up your act?
Posted at 12:43PM on Jul 8th 2007 by larrymariong
86. This is ripoff of Yahoo.com. Is this a google brain child idea? This is dumb, i'm not going to use your site just on the principal that its a ripoff of someone else's.
Posted at 3:14PM on Jul 8th 2007 by Eric
87. I only have one thing to say about the new AOL and I will repeat it... SLOW SLOW SLOW.
Posted at 4:33PM on Jul 8th 2007 by willodie
88. I read one e-mail and delete, and all other e-mail automatically delete, and I am unable to retrive them even if I go to recently deleted, get message saying (this mail box is empty) also what's up with the (IM) can't use that feature either HELP
Posted at 5:58PM on Jul 8th 2007 by jolly brown
89. When Bell South became AT&T I suddenly lost my Internet Explorer. Every time I try to get on the internet I get a page saying I can't be connected. I did not have AOL & still don't as far as I know. Please help me get back what I had. Thanks Diana Lambert
Posted at 7:16PM on Jul 8th 2007 by Diana Lambert
90. Sopmeone else posted this if you would like to go back to the NORMAL email. http://webmail1.webmail.aol.com
I can actually send email again without AOL kicking me off with an error report.GOOD LUCK.
Posted at 10:37PM on Jul 8th 2007 by Karen
91. I HATE HATE HATE with a firey passion the new aol mail.
IS there an option for us to have it the old way? If not there should be. I hate the stupid NEWS window. yeah Im sure it's great for some people but I don't want it and I should be able to turn it OFF.
DId I mention how much I hate it?
Posted at 4:33AM on Jul 9th 2007 by sunshinenmysoul3
92. i got a email saying if i fwd. it to friends that was seen on goodmorning america, that it stated that you get paid to fwd. the letters to your friends. i like to know if its true? by the way ya'll doing great on this new beta program. thanks patrick oleary
Posted at 6:39AM on Jul 9th 2007 by patrick oleary
93. aol is my home page and when I bring up the internet it will not bring up aol home page. It says this page cannot be found. How am I suppose to get on the internet and to my email when my home page will not come up? I also hate the ads that cover up my address book. Does that make sense to you. Please fix the problem or I will have to go to another home page and then maybe change my email address. This is REALLY a big problem for me. I went with aol because they had a good reputation, but now I am wondering about the wisdom of my decision. Please help!!!!!!!!!!!!!!!!!!
Posted at 8:24AM on Jul 9th 2007 by maricatss
94. I have aol since I got a computer Getting my e-mail is like a puzzle what works this time will come up error in loading try again it takes me at least 4 different ways of signing in every day
Posted at 9:29AM on Jul 9th 2007 by valerie parsons
95. those pop-ups are very disruptive. sometimes you have to wait,until they compelete before you can contiue. it locks
everything!!
Posted at 12:23PM on Jul 9th 2007 by mkjskip1
96. Thanks for trying. You simply cannot please everyone with just one main page option. I agree with some of the comments that the 'improved' new page tends to try to appeal to those with only new beginnings or those whose mentality falls below the curve. Perhaps there could be a selection of main pages other than what is being offered for those who do not wish to wade through the sensational blurbs, etc. You may be quite surprised that there is a growing number of more educated and mature subscribers hoping to discover new information about science, markets and even politics. Newspapers are becoming less and less an option and mainstream television is dominated by the interests of corporate giants.
Edward D. WIlliams
Posted at 12:37PM on Jul 9th 2007 by muzikman
97. I have been trying to figure out how to delete e-mails with your new system. I use to be able to just hit delete,delete,delete etc to keep deleting messages as it scrolled down. I don't seem to be able to do this under the new system. It would take me hours to delete hundreds of messages now it appears. You surely don't have to have each message download to the screen to delete it. If you have to do that then --- bye bye.
Posted at 3:34PM on Jul 9th 2007 by mikecarmel1
98. the mail still stinks,it freezes up it's a pain in the butt and whats up with cutesy smile,wink, and sticking your tongue out? i,ll stick something out. get rid of it! the new home page is horrible. do you even think before you make bonehead moves??? thank you?
Posted at 11:39PM on Jul 9th 2007 by kman271953
99. the news format is horrendous, so not reader friendly. hard to follow stories. i might have to go back to reading the newspapers.
Posted at 7:18AM on Jul 10th 2007 by liann77166
100. 1)your AIM6 software overflows my RAM - 16+ GB's??
all kinds of problems including FATAL WINDOWS ERROR, can't connect; drop outs, extremely slow, etc.
after I delete aim6.exe process, everything runs OK
2)when I try to get my aol email from the web, screenname/password then
I get asked my pets name, and after 3 trys I'm locked out for 24 hours; how to fix this? I just want to read mail
Posted at 8:55AM on Jul 10th 2007 by tomoakie