Getting Help with AOL Mail Issues
Posted Jul 1st 2007 1:57PM by Lisa Edwards
We've received a lot of feedback and posts regarding problems you've encountered with AOL Mail. While my team doesn't support the AOL Mail product, we realize how important mail is to your daily life and how frustrating it can be when you encounter problems.
That said, we reached out to the AOL Mail team for guidance. So on behalf of the AOL Mail team, here are a few resources to help you get technical support and to provide you with a feedback outlet on the new AOL Mail product:
- Mail Tech Support Msg. Boards: Provides an easy way to get technical assistance and features solutions to commonly reported AOL Mail issues. You can also post your specific mail issues and members of the AOL Mail support team will respond. Check it out at: http://messageboards.aol.com/aol/en_us/articles.php?boardId=569193&func=3&channel=People
- Mail Product Blog: Let's you post your comments and feedback on the new product (features, design and functionality) so that the AOL Mail team can review. Check it out at: http://journals.aol.com/websuiteblog/productinsider/
Again, the above links are the best resources to find information about and comment on the AOL Mail product. Posting feedback and issues on the AOL Homepage blog will prevent you from getting direct and timely support from the Mail team.
So on behalf of the AOL Homepage and Mail teams, we apologize for any inconvenience you may have experienced.
Best,
Lisa
AOL.com Product Lead
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About The Team
My Name is Lisa and I'm the Product Lead for AOL.COM. In short, I lead the team that designs, builds the new versions of AOL.com and make sure that current experience run smoothly. My mission (the team's mission) is to build the best home page for you and everyone that visits AOL.com. This is definitely NOT a one person operation. It takes a village! And I'll be introducing you to the team behind the scenes in the coming weeks.
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Reader Comments (Page 7 of 21)
121. Why mess a good thing up!...I like it the way it is because it's easy to get around in and thats why I chose it in the first place...The new AOL looks to much like that complicated yahoo mumble jumble...JUST STATING MY HONEST OPINION.
Posted at 9:47PM on Jul 12th 2007 by AngelJamiesMom1
122. I find the new changes anything but user friendly. I have had nothing but problems navigating thru my mail and sending mail. I don't like anything about the new system. I love it when the new system shows that I don't have mail and then when I check anyway, I find that I have 15 unread e-mails. The new lay-out does not work well with the human eye as you've got options everywhere on the page and when I sign in under another of my accounts, it is all set-up differently. Maybe it is time for me to me on...........
Posted at 10:41PM on Jul 12th 2007 by bretthawaii
123. I find the new changes anything but user friendly. I have had nothing but problems navigating thru my mail and sending mail. I don't like anything about the new system. I love it when the new system shows that I don't have mail and then when I check anyway, I find that I have 15 unread e-mails. The new lay-out does not work well with the human eye as you've got options everywhere on the page and when I sign in under another of my accounts, it is all set-up differently. Maybe it is time for me to me on...........
Posted at 10:42PM on Jul 12th 2007 by bretthawaii
124. my comments being added twice is a great example of a system that doesn't work.
Posted at 10:44PM on Jul 12th 2007 by bretthawaii
125. I am very unhappy with one change that has occurred. I play clubpogo every day and with the new page you have to go 3 places before you can get into clubpogo, why is this?
other than this problem the web page is looking good.
Posted at 2:25AM on Jul 13th 2007 by margaret harris
126. I have nothing to add other than the problem getting into Club Pogo. Thank you
Posted at 2:28AM on Jul 13th 2007 by margaret harris
127. The page looks good, but it takes me three steps to get into Club Pogo which I play on every day. Why is this? Can something be done to correct this problem? Thank you
Posted at 2:31AM on Jul 13th 2007 by margaret harris
128. This new format is horrible. It NEVER loads the mail on the first try, you have to do this over and over. In addition you can scroll down as the page doesn't fit on the screen correctly. Why didn't you leave well enough alone? Is this all about space for more advertising?
What about customer satisfaction?
Posted at 7:54AM on Jul 13th 2007 by Stephann1025
129. The "New" AOL looks alot like the "old" Yahoo! It just does work as smoothly. Email...forgetaboutit!! I was a member since the AOL 4.0 or 5.0 days (6.0 was my favorite). Now that I have cancelled my subscription I feel like I am now getting what I pay for. I hope you get your problems straightened out before the Summer ends.
Posted at 9:01AM on Jul 13th 2007 by Steve100j
130.
I don't like the layout at all - it's so...juvenile, something my eight year old grand daughter might find appealing. All that space and pretty colors - I am not feeling this plus, it changes too often and each change is worse. And I'd like to see everything in the space of the screen, not have to jiggle the thing from left to right.
Posted at 10:41AM on Jul 13th 2007 by Robinalva
131. How do I stop all the pop-ups???
Thanx
Dave
Posted at 2:09PM on Jul 13th 2007 by Dave
132. I used the email today for the first time and it sucks. It took me approximately 5 minutes for each email to load and even then, some would not load and timed out. I do not like it. I was very pleased with the prior set up, but not this.
Posted at 2:47PM on Jul 13th 2007 by MJGallery1
133. I like this new set up. Its easier then trying to find a new site everything is right at your fingertips. Thanks AOL.
Posted at 4:08PM on Jul 13th 2007 by Carman J Johnson
134. I want to cancel my service, right away, and info on how to get aol out of my computer system
Posted at 4:30PM on Jul 13th 2007 by ray grytness
135. It stinks that you have removed a screen name that I need, but check only rarely. How do I get email sent to that name???
Posted at 1:03PM on Jul 14th 2007 by lainebryce
136. will you stop changing things just for the sake of change!!!!why do users have to learn a new system every year or so???and when are the favorites/heart icons coming back???i think there are too many high salaried geeks working there and are just trying to justify their jobs!!!
ray
Posted at 1:56PM on Jul 14th 2007 by nosorethroats
137. It's fantastic. Everything I need is on one page and I don't have to go searching for it along my favorites bar. Keep up the good work.
Posted at 3:23PM on Jul 14th 2007 by julie
138. Except for pop-ups, I don't mind the new look. However, would it hurt to put the current date at the top?
Think about it.
Posted at 4:11PM on Jul 14th 2007 by jhchais
139. Sorry to say the new AOL format is awkward, clumsy, and slow.I'm actually thinking of giving AOL up. There is just too much time wasted to retrieve, answer, delete and save mail.
Posted at 7:12PM on Jul 14th 2007 by Mary Cufone
140. i cannot stand this "new, improved" aol. i have to wait anywhere from 5-10 minutes to check my e-mails while staring at those "smile, sticking out tongue" faces while i wait....and wait.....and wait! please, please, please tell me that i can somehow go back to the old aol. please?
it would be lovely if one had a choice
Posted at 9:59AM on Jul 15th 2007 by alex