Q: What is this new feature?
A: AOL is now providing the ability to get a preview of other email provider email messages just as you have been able to do for AOL. Right from AOL.com, you can access your email accounts from AOL, Yahoo, Gmail and Hotmail. You will see the panels expand and provide the step by step process to access your email.

Q: Why would AOL want to give us access to Yahoo and other external email sites? Is this some sort of trick?
A: Not at all. We've been listening to our customers and understand that people often have more than one email address. We want to provide a homepage that is useful in getting you what you need, and access to other email is one feature that is frequently requested.

Q: I used to have other stuff in this area that I liked. How do I get it back?
A: In order to showcase this new feature, we are displaying the Yahoo mail and Gmail Preview Panels to our users as the default. However, if this is feature is of no interest to you, you can change your options by clicking on the small arrow in the upper right corner of the Panel. From there you will see a number of other options that you can choose from. Once you make your choice, your computer will remember it each time you return. And you can always change your choices any time or as often as you would like.

Q: I can get Yahoo and Gmail, but why can't I access my Hotmail the same way?
A: We'd love to give you access to Hotmail as well, but unfortunately, Microsoft doesn't currently provide this preview functionality. But we are working with them closely so if and when they do offer it, we will integrate it. In the meantime, we have provided a button that will link you out to Hotmail to make it easier for you to get there. Feel free to send feedback to Microsoft, letting them know you'd like to be able to do this on AOL. https://feedback.live.com/default.aspx?mkt=en-us&productkey=wlmail&scrx=1

Q: Can I delete messages from the Preview Panel?
A: No, the preview panel only allows for a preview of the message. When you click on it, you will be taken to the actual message on the provider's service where you will be able to reply, forward, or delete just as you normally would.

Q: If I set-up Yahoo or Gmail, does that mean I wont be able to get a preview of my AOL mail any more?
A: No it doesn't. You can set up accounts with all three in three different Panels and will be able to easily get previews of all your emails.

Q: Is AOL capturing and storing my password and login information?
A: No we are not. Any login information is encrypted and is not used for any other purpose than logging you into your email.

Q: Do I have to sign in to AOL to use this feature?
A: No you don't. You can set-up your other emails without having to sign in to AOL.

Q: I don't have an AOL email addresses, can I remove that mail preview?
A: Yes! If you don't have an AOL email address (or Yahoo or Gmail for that matter) you can use the dropdown in the upper corner to find something that is more useful to you. Of course you can always signup for a free AOL email account at http://mail.aol.com, or a new Tunome account (http://www.tunome.com) to get a free personalized email address

Q: I have more than one email address with a certain provider? Can I set up two different panels for each?
A: At this time, you can only check a single AOL, Yahoo, or Gmail account at a time, but were looking into adding the ability to check multiple email accounts. You can always re-sign in with a new username if you want to switch accounts.

Q: I have another non-AOL email that's not Yahoo, Gmail, or Hotmail. Is there a way I can access that too?
A: You are currently limited to these choices but if there's one you'd really like to see please leave us a comment with your feedback.

Q: I'm getting an error that you are temporarily unable to retrieve my mail. What does this mean?
A: Sometimes there is a technical issue and something breaks that prevents us from getting you the information you are looking for. Your best bet is to wait for a minute or two and then try again. You will have a link at the bottom of the panel link off directly to your mailbox if you get tired of waiting. Of course if you find you are consistently having problems after waiting and trying multiple times, let us know!